Last updated: April 26, 2026
By accessing or using the Venture Genie platform at venture-genie.com or any white-label website powered by Venture Genie (collectively, the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Platform.
These Terms apply to all users, including customers booking services and business operators using our software.
Venture Genie provides an AI-powered booking and communication platform that enables businesses to accept appointments, manage staff schedules, and communicate with customers via chat, SMS, email, and live voice experiences. The Platform is provided as-is and may be updated, interrupted, or modified at any time.
If you provide a mobile phone number and consent to SMS communications during the booking process, you agree to receive text messages from Venture Genie and/or the business you are interacting with, including:
Message frequency varies. Standard message and data rates may apply depending on your mobile carrier. Venture Genie does not guarantee delivery of SMS messages. Delivery depends on your mobile carrier, network conditions, and your device settings.
Opt-out: To stop receiving SMS messages, reply STOP to any message. You will receive a single confirmation and no further messages will be sent to that number. To re-subscribe, reply START. For help, reply HELP.
No mobile information will be shared with third parties for marketing or promotional purposes. All categories of SMS opt-in data will not be shared with any third parties.
SMS consent is recorded at the platform level and applies across all Venture Genie-powered businesses.
Certain businesses may offer live AI voice interactions through the Platform. By using these features, you authorize Venture Genie and its service providers to process your audio in real time so we can transcribe your request, respond, and operate the booking flow.
When you use live voice features, we process audio in real time to transcribe your request and generate a response. By default, we do not store raw call audio. We may store the transcript and structured call metadata needed for booking operations, follow-up, support, quality review, abuse prevention, and legal compliance.
AI-generated responses, summaries, and follow-up suggestions are operational tools and may be incomplete or inaccurate. Businesses remain responsible for the underlying services they provide and for any human follow-up they choose to perform.
Bookings made through the Platform are subject to the policies of the individual business you are booking with. Venture Genie acts as a technology intermediary and is not a party to the service agreement between you and the business. Cancellation, refund, and rescheduling policies vary by business.
Each customer may have only one active booking at a time per business. Attempting to circumvent this limit may result in cancellation of duplicate bookings.
You agree not to:
All content, software, and technology on the Platform is owned by Venture Genie or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any part of the Platform without our prior written consent.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Platform will be uninterrupted, error-free, or secure. We are not responsible for the quality or outcome of services provided by businesses using our Platform.
SMS delivery is not guaranteed. We are not liable for failed, delayed, or undelivered messages due to carrier filtering, network outages, or other factors outside our control.
We do not guarantee that AI chat or voice experiences will always understand requests correctly, preserve context perfectly, or remain continuously available.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENTURE GENIE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS.
You agree to indemnify and hold Venture Genie and its officers, employees, and agents harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Platform or violation of these Terms.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Miami-Dade County, Florida.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of the Platform after changes become effective constitutes acceptance of the new Terms.
For questions about these Terms, contact us at:
Venture Genie
Email: info@venture-genie.com
Website: venture-genie.com
Privacy requests may be sent to info@venture-genie.com. If you request deletion, we will remove your data from active systems subject to legal and operational exceptions. Archived backups may retain the data until those backups are overwritten or expire under our backup retention schedule. If a backup is restored, we will re-apply recorded deletions to the restored environment where required.